The fabric I ordered from Shaukat arrived this week. It is the first time I have every purchased 8 meters of fabric in one hit, and I have to admit that it did feel particularly decadent to have it shipped to me from the United Kingdom! They are all Tana Lawn fabrics and feel and look so beautiful.
I was thrilled to open the parcel and unwrap my bundles of joy, however something wasn't quite right. I had been most excited about purchasing the navy Mauverina fabric. I had fallen in love with it months ago and knew that I had to - needed to - buy some. However, I could not understand why, looking at it in my hands, I was not excited by it at all...
Take a close look. You might notice that the Mauverina isn't the colourway I had originally ordered. The Mauverina fabric of my dreams was a navy print with popping yellow flowers, and in my hands I held a dark and dull purple mess (a tad dramatic I know). Disappointed and not expecting much help, I emailed the address listed on the website and was surprised to get an almost instant response! Leila was very apologetic and more than helpful, giving me many options that were all very reasonable. I decided to exchange the purple fabric for the navy (as I did not want to keep the 'dull mess').
I am thrilled with how easy this error was to resolve with Shaukat. I am now a very happy customer and would highly recommend Shaukat not only for their immaculate fabrics and swift delivery, but for their superior customer service too!